Information Technology

SecureIT Plan

Our SecureIT Plan includes our most advanced security features plus valuable training, virtual chief information officer (vCIO) services, and enhanced technical support. It adds advanced security features like mobile device management (MDM), DUO multi-factor authentications for computers and services, zero-trust application control to virtually eliminate security threats, and monthly penetration testing to ensure your network is secure from advanced hacking attempts. It also includes additional support and management services like annual IT budget development, annual IT risk assessment, quarterly IT enablement sessions, additional end user training, and after hours and emergency support.

Features marked with ✔︎ below are items added by choosing this plan.

Computer & User Services

• Health Monitoring
  - Hardware (drives, CPU, system temp, etc)
  - Software (system services, crashes, errors)
• Patch Management
  - Windows/MacOS updates & patches
  - Third-party updates (Java, Adobe, etc.)
• Advanced Malware Protection
  - Protection powered by artificial intelligence
  - Stays ahead of new and evolving threats
• Web Security/Content Filtering
  - Phishing link protection
  - Blocking of malicious and risky web content
• Endpoint Detection & Response (EDR)
  - Real-time endpoint security monitoring
  - Correlates security data from multiple sources
  
• Ransomware Detection/Rollback
  - Continuous protection from ransomware
  - Automated quarantine and remediation
• Offsite Data Backup
  - Automatic daily backup of all user data
  - Secure offsite location
• Vulnerability Scanning
  - Scans your system for missing patches and updates
  - Finds vulnerabilities before they can be exploited
• Managed Detection & Response (MDR)
  - Continuous monitoring by 24/7 security center
  - Rapid detection and remediation of threats
• Advanced Email Protection
  - Automated defense to phishing and zero-day attacks
  - Banners alert users to suspicious & untrusted email
• Security Awareness Training
  - Video-based training and knowledge testing for staff
  - Meets cybersecurity insurance requirements
• Dark Web Monitoring
  - Monitors the dark web for leaked company data
  - Protects credentials of executive and privileged users
• Microsoft/Google Services Security
  - Automatically detects/responds to comprised accounts
  - Protects Google Workspace and Microsoft 365 services
• Microsoft/Google Services Backup
  - Continuous backup of all user and company cloud data
  - Protects Google Workspace and Microsoft 365 services
• Password & MFA Manager
  - Provides each user with a personal password/MFA vault
  - Allows secure sharing of company credentials
• Mobile Device Management ✔︎
  - Prevent unauthorized mobile access to company data
  - Locate, lock, and erase lost mobile devices
• DUO Multi-Factor Authentication ✔︎
  - Provides secure logins for computers, VPNs, networks
  - Simple authentication through texts or mobile app
• Zero-Trust Application Control ✔︎
  - Monitors all system processes for unknown programs
  - Virtually eliminates security threats
• Monthly Penetration Testing & Reporting ✔︎
  - Tests for internet connection & firewall vulnerabilities
  - Provides a monthly report showing any discovered issues

Support Services

• Unlimited Remote Support
  - Fast, friendly support by phone, text, email, or ticket
  - Support when working from office, home, or traveling
• Computer Adds/Moves/Deletes
  - Each of our plans includes adding, moving, or replacing   computers as part of your unlimited remote support
• Technology Business Reviews
  - Review current support issues and needs
  - Plan for future technology updates and changes
• Complete IT Documentation
  - Full documentation of your network & systems
  - Provides a repository for frequently asked questions
• Vendor Management
  - We work directly with your software & hardware vendors to resolve issues without the finger-pointing
• Command Center Portal
  - Access information on assets, tickets, software licenses
  - Provides data for reporting, budgeting, and planning
• Microsoft/Google User Management
  - We’ll take care of adding, changing, and removing users and   subscriptions as your staff changes and grows
• Network Monitoring & Management
  - Keeps your network devices updated and secure
  - Monitors your network and internet for downtime
• Device Procurement Assistance
  - We'll provide recommendations for new or replacement equipment and help you with purchasing
• Annual IT Budget Planning ✔︎
  - Assists your staff in creating a annual IT budget
  - Creates a hardware/software refresh schedule
  
• Annual IT Risk Assessment ✔︎
  - Identifies risks in your organization’s IT infrastructure
  - Helps prevent security incidents & protect operations
  
• Quarterly IT Enablement Sessions ✔︎
  - Enhance, optimize, and improve business processes
  - Helps you get the most out of your existing IT
  
• End User Training ✔︎
  - Helps train users on existing software and services
  - Improves staff performance on existing software
  
• After Hours Support ✔︎
  - Provides tech support after regular business hours
  - We’ll have a technician on-call for evening hours
  
• Emergency Support ✔︎
  - Provides tech support after business hours & weekends
  - We’ll have a technician on-call for whenever you need