Information Technology

ProtectIT Plan
Our ProtectIT Plan provides the necessities to keep your computers and network protected from malware threats and data loss through damage, theft, and natural disasters. This plan includes health monitoring, patch management, advanced malware protection, web security and content filtering, endpoint detection & response (EDR), ransomware detection & rollback, offsite backup of user data, and endpoint vulnerability scanning.

This plan also includes unlimited remote support, computer adds/moves/deletes, regular technology business reviews, complete IT documentation, vendor management, access to the Command Center portal, user management of Microsoft365/Google portals, network monitoring & management, and assistance with purchasing new devices.

Computer & User Services

  • Health Monitoring
    - Hardware (drives, CPU, system temp, etc)
    - Software (system services, crashes, errors)
  • Patch Management
    - Windows/MacOS updates & patches
    - Third-party updates (Java, Adobe, etc.)
  • Advanced Malware Protection
    - Protection powered by artificial intelligence
    - Stays ahead of new and evolving threats
  • Web Security/Content Filtering
    - Phishing link protection
    - Blocking of malicious and risky web content
  • Endpoint Detection & Response (EDR)
    - Real-time endpoint security monitoring
    - Correlates security data from multiple sources
  • Ransomware Detection/Rollback
    - Continuous protection from ransomware
    - Automated quarantine and remediation
  • Offsite Data Backup
    - Automatic daily backup of all user data
    - Secure offsite location
  • Vulnerability Scanning
    - Scans your system for missing patches and updates
    - Finds vulnerabilities before they can be exploited

Support Services

  • Unlimited Remote Support
    - Fast, friendly support by phone, text, email, or ticket
    - Support when working from office, home, or traveling
  • Computer Adds/Moves/Deletes
    - Each of our plans includes adding, moving, or replacing   computers as part of your unlimited remote support
  • Technology Business Reviews
    - Review current support issues and needs
    - Plan for future technology updates and changes
  • Complete IT Documentation
    - Full documentation of your network & systems
    - Provides a repository for frequently asked questions
  • Vendor Management
    - We work directly with your software & hardware vendors to resolve issues without the finger-pointing
  • Command Center Portal
    - Access information on assets, tickets, software licenses
    - Provides data for reporting, budgeting, and planning
  • Microsoft/Google User Management
    - We’ll take care of adding, changing, and removing users and   subscriptions as your staff changes and grows
  • Network Monitoring & Management
    - Keeps your network devices updated and secure
    - Monitors your network and internet for downtime
  • Device Procurement Assistance
    - We'll provide recommendations for new or replacement equipment and help you with purchasing