Keeper Business: User Guide

​What is Keeper Business?
​Keeper Business is a secure password management platform that helps you and your team store passwords, protect sensitive files, and manage multi-factor authentication codes. Everything is encrypted and only accessible with your master password.
1. Getting Started *important*
Your First Login
Step 1: Check Your Email
  1. Look for an invitation email from Keeper Security
  2. The subject line will say something like "You've been invited to Keeper"
  3. Click the "Accept Invitation" button in the email
Step 2: Create Your Master Password
  1. You'll be taken to the Keeper setup page
  2. Create a strong master password:
    • Use at least 12 characters (longer is better!)
    • Mix uppercase, lowercase, numbers, and symbols
    • Make it memorable but unique
    • IMPORTANT: Write it down and store it somewhere safe
    • Keeper cannot recover this password if you forget it
  3. Re-enter your master password to confirm
  4. Click "Create Account"
Step 3: Set Up Two-Factor Authentication
  1. After creating your account, you'll be asked to set up 2FA
  2. Choose your method:
    • Keeper DNA (phone app - easiest and most secure)
    • Authenticator App (Google Authenticator, Authy, etc.)
    • Text Message (SMS)
    • Physical Security Key (advanced users)
If using Keeper DNA (recommended):
  1. Download "Keeper Password Manager" app on your phone
  2. Open the app and select "Pair with Web Vault"
  3. Scan the QR code shown on your computer
  4. Approve the connection on your phone
  5. Done! Your phone is now linked for secure login
If using Authenticator App:
  1. Open your authenticator app (Google Authenticator, Microsoft Authenticator, or Authy)
  2. Tap "Add Account" or the + button
  3. Scan the QR code on your Keeper screen
  4. Enter the 6-digit code from the app
  5. Click "Verify"
  6. Save Your Backup Codes
    • Keeper will show you emergency backup codes
    • Download them or write them down
    • Store them in a safe place (not in Keeper!)
    • You'll need these if you lose your phone
2. Understanding the Web Vault *important*
Web Vault Layout
When you log in to Keeper, you'll see:
Left Sidebar:
  • Vault: All your passwords and records
  • Folders: Organize your passwords into categories
  • Shared Folders: Items shared with your team
  • Team: Team members and shared records
Top Bar:
  • Search: Find any password quickly
  • + Add Record: Create new passwords
  • Settings: Your account preferences
Main Area:
  • List of all your passwords and secure notes
  • Click any item to view or edit it
3. Adding Passwords *important*
Method 1: Add Manually
​Step 1: Click Add Record
  1. Click the "+ Create New" button (top right)
  2. Select "Record" from the menu
  3. Choose the Record Type. Login is the default.
Step 2: Fill in the Details
  1. Title: Give it a name you'll recognize
  2. Login: Enter your username or email
  3. Password: Type your password or click "Generate" for a strong one
  4. Website Address: Add the URL
  5. Notes: Add any helpful information (optional)
    • Security questions
    • Recovery email
    • Account number
Step 3: Save
  1. Click "Save" at the top
  2. Your password is now securely stored!

​Method 2: Let Keeper Save Passwords Automatically
Using the Browser Extension (easier - see Browser Extension section below)
  1. When you log into a website, Keeper will ask: "Save this password?"
  2. Click "Save"
  3. That's it! Keeper saves it automatically
4. Finding and Using Your Passwords *important*
Search for a Password
Quick Search:
  1. Click the search bar at the top
  2. Type the website name, username, or any keyword
  3. Results appear instantly
  4. Click the one you need
Browse by Folder:
  1. Look at the left sidebar under "Folders"
  2. Click a folder to see passwords inside it
  3. Click the password you want

View and Copy a Password
Step 1: Open the Record
  1. Click on any password in your list
  2. The details panel opens on the right
Step 2: Copy What You Need
  1. Click the copy icon next to the username (📋)
    • It's copied to your clipboard
  2. Click the copy icon next to the password
    • It's copied to your clipboard
    • Paste it into the login form
  3. Click the website URL to open the site in a new tab
Step 3: View Hidden Password
  1. Passwords are hidden by default (shown as dots: ••••••)
  2. Click the eye icon (👁️) to reveal the password
  3. Click again to hide it

​Use Two-Factor Authentication Codes
If you added 2FA to a record:
  1. Open the password record
  2. Scroll down to the "Two-Factor Code" section
  3. You'll see a 6-digit code with a countdown timer
  4. Click the copy icon to copy the code
  5. Paste it into the website's 2FA prompt
  6. The code refreshes every 30 seconds (watch the timer!)
Picture
Searching from the Web Vault.
Picture
Searching from the Keeper extension.
5. Using the Browser Extension *important*
Install the Extension
For Chrome, Edge, or Brave:
https://chromewebstore.google.com/detail/keeper%C2%AE-password-manager/bfogiafebfohielmmehodmfbbebbbpei​
  1. Visit the Chrome Web Store
  2. Search for "Keeper Password Manager"
  3. Click "Add to Chrome" (or Edge/Brave)
  4. Click "Add Extension"
  5. The Keeper icon (🔐) appears in your toolbar
For Firefox:
https://addons.mozilla.org/en-US/firefox/addon/keeper-password-manager/?src=search​
  1. Visit Firefox Add-ons
  2. Search for "Keeper Password Manager"
  3. Click "Add to Firefox"
  4. The Keeper icon appears in your toolbar
For Safari:
https://apps.apple.com/us/app/keeper-for-safari/id6444685332
  1. Download from the Mac App Store
  2. Search for "Keeper Password Manager"
  3. Install and enable the extension

Set Up the Extension
First Time Setup:
  1. Click the Keeper icon in your browser toolbar
  2. Click "Sign In"
  3. Enter your email and master password
  4. Complete 2FA verification
  5. You're ready to use it!

Auto-Fill Passwords
Easy Auto-Fill:
  1. Go to any website login page
  2. Click in the username or password field
  3. A Keeper icon appears in the field
  4. Click the Keeper icon
  5. Select your account from the list
  6. Username and password fill automatically
  7. Click "Sign In"
Alternative Method:
  1. On any login page, click the Keeper icon in your toolbar
  2. Keeper shows matching passwords for this site
  3. Click the account you want
  4. Click "Fill" or just press Enter
  5. Done!
Keyboard Shortcut (fastest!):
  • Press Ctrl+Shift+K (Windows) or Cmd+Shift+K (Mac)
  • Select your account
  • Press Enter

Save New Passwords
When Creating a New Account:
  1. Go to a website and sign up for a new account
  2. When you create a password, Keeper detects it
  3. A popup asks: "Save password to Keeper?"
  4. Click "Save"
  5. Keeper automatically saves:
    • Website URL
    • Username/email
    • Password
  6. Next time, it will auto-fill!
Generate Strong Passwords:
  1. When creating an account, click in the password field
  2. Click the Keeper icon
  3. Click "Generate Password"
  4. Adjust settings if needed (length, symbols, etc.)
  5. Click "Use Password"
  6. It's filled into the form and saved to Keeper

​Update Changed Passwords
When You Change a Password:
  1. Change your password on the website
  2. After submitting, Keeper detects the change
  3. A popup asks: "Update password in Keeper?"
  4. Click "Update"
  5. Keeper saves the new password
6. Organizing Your Passwords *important*
Create Folders
Step 1: Add a New Folder
  1. In the left sidebar, click "Folders"
  2. Click the "+" icon or "New Folder"
  3. Name your folder:
    • Examples: "Work", "Personal", "Banking", "Social Media"
  4. Click "Create" or "Save"
Step 2: Move Passwords into Folders
Method A - Drag and Drop:
  1. Click and hold a password record
  2. Drag it to the folder in the left sidebar
  3. Drop it in the folder
Method B - Edit the Record:
  1. Click on a password to open it
  2. Click "Edit" at the top
  3. Find the "Folder" dropdown
  4. Select the folder you want
  5. Click "Save"

​Use Custom Fields
Add Extra Information:
  1. Open any password record
  2. Click "Edit"
  3. Scroll down and click "+ Add Custom Field"
  4. Choose field type:
    • Text: Account numbers, usernames
    • Password: Security answers, PINs
    • URL: Additional related websites
    • Date: Expiration dates, renewal dates
  5. Enter the information
  6. Click "Save"
7. Sharing Passwords with Your Team *important*
Share a Single Password
Step 1: Open the Record
  1. Click on the password you want to share
  2. Click the "Share" button (usually a person icon with +)
Step 2: Choose Who to Share With
  1. Type the name or email of your team member
  2. Select them from the list
  3. Choose permission level:
    • Can View: They can see and use the password
    • Can Edit: They can modify the record
    • Can Share: They can share it with others too
  4. Add a message if you want (optional)
  5. Click "Share"
Step 3: Confirm
  1. The person receives a notification
  2. The password appears in their vault
  3. They can now use it

Create a Shared Folder
For Team Passwords:
  1. Click "Folders" in the left sidebar
  2. Click "+ New Folder"
  3. Name it (example: "Marketing Team Passwords")
  4. Check the box "Make this a Shared Folder"
  5. Add team members:
    • Type their names or emails
    • Set their permissions (View, Edit, Share)
  6. Click "Create"
  7. Add passwords to this folder - everyone with access can see them

​Check Who Has Access
View Sharing Status:
  1. Open any password record
  2. Look for the "Shared with" section
  3. You'll see everyone who has access
  4. Click the X next to a name to remove their access
  5. Click "Transfer Ownership" to give someone else control
8. Adding Two-Factor Authentication *important*
Why Add 2FA to Keeper?
When you store 2FA codes in Keeper:
  • Access passwords AND 2FA codes in one place
  • No need to switch between apps during login
  • Codes sync across all your devices
  • More convenient than separate authenticator apps

Add 2FA to a Password Record
Method 1: Scan QR Code (Easiest)
  1. On the website, enable two-factor authentication
  2. The website shows a QR code
  3. Open Keeper (web or mobile app)
  4. Find or create the password record for this account
  5. Click "Edit"
  6. Scroll to "Two-Factor Code" section
  7. Click "Add" or the camera icon
  8. Keeper will prompt to scan
  9. Point your camera at the QR code on screen
  10. Keeper captures it and shows a 6-digit code
  11. Enter that code on the website to complete setup
  12. Click "Save" in Keeper
Method 2: Enter Secret Key Manually
  1. On the website, click "Can't scan QR code?" or "Manual entry"
  2. Copy the secret key (long string of letters/numbers)
  3. In Keeper, open the password record
  4. Click "Edit"
  5. Scroll to "Two-Factor Code" section
  6. Click "Add" then "Enter Key Manually"
  7. Paste the secret key
  8. Click "Add" or "Save"
  9. Keeper shows a 6-digit code
  10. Enter it on the website to complete setup

​Important: Always save backup codes!
  1. When setting up 2FA, websites give you backup codes
  2. Copy these codes
  3. Paste them in the "Notes" section of your Keeper record
  4. You'll need these if something goes wrong
9. Using Keeper on Mobile *important*
Download the App
For iPhone/iPad:
  1. Open the App Store
  2. Search for "Keeper Password Manager"
  3. Download the official Keeper app (look for the blue key icon)
  4. Open the app
For Android:
  1. Open the Google Play Store
  2. Search for "Keeper Password Manager"
  3. Download the official Keeper app
  4. Open the app

Log In to Mobile
First Time Setup:
  1. Open the Keeper app
  2. Tap "Sign In"
  3. Enter your email
  4. Enter your master password
  5. Complete 2FA (approve on your other device or enter code)
  6. Enable biometric login when prompted:
    • Face ID (iPhone with Face ID)
    • Touch ID (iPhone with fingerprint)
    • Fingerprint (Android)
  7. You're logged in!

Use Keeper on Mobile
Find a Password:
  1. Open the Keeper app
  2. Use the search bar at the top
  3. Or browse your folders
  4. Tap the record you need
Copy and Use a Password:
  1. Tap on a password record
  2. Tap the copy icon next to username
  3. Paste it into the app/website
  4. Tap the copy icon next to password
  5. Paste it into the app/website
  6. If there's a 2FA code, tap to copy it too
Auto-Fill on Mobile (iOS):
  1. Go to iPhone Settings
  2. Tap "Passwords"
  3. Tap "AutoFill Passwords"
  4. Turn on "AutoFill Passwords"
  5. Select "Keeper"
  6. Now when you log into apps:
    • Tap the password field
    • Tap "Passwords" above the keyboard
    • Select your Keeper account
    • It auto-fills!
Auto-Fill on Mobile (Android):
  1. Go to Android Settings
  2. Tap "System" then "Languages & input"
  3. Tap "Autofill service"
  4. Select "Keeper"
  5. Now when logging into apps, Keeper offers to auto-fill
Scan QR Codes:
  1. When setting up 2FA, use the mobile app
  2. Tap the password record
  3. Tap "Edit"
  4. Tap "Add Two-Factor Code"
  5. Tap "Scan QR Code"
  6. Point your camera at the QR code on your computer
  7. It's automatically added!
10. Generating Strong Passwords *important*
Use Keeper's Password Generator
When Creating a New Account:
  1. Open Keeper (web, mobile, or extension)
  2. Click "+ Add Record" → "Password"
  3. In the password field, click "Generate"
  4. Keeper creates a strong random password
Customize the Generated Password:
  1. Click "Generate" in the password field
  2. Adjust the settings:
    • Length: 12-32 characters (longer = stronger)
    • Uppercase Letters: A-Z
    • Lowercase Letters: a-z
    • Numbers: 0-9
    • Special Symbols: !@#$%^&*
  3. Click "Use Password"
  4. The strong password is added to your record
Pro Tip: Use the longest password a website allows!

​Password Strength Indicator
Keeper shows password strength:
  • Red/Weak: Too short or common - change it!
  • Yellow/Fair: Okay but could be better
  • Green/Strong: Good password
  • Dark Green/Very Strong: Excellent!
Aim for "Strong" or "Very Strong" on all passwords.
11. Security Features
Security Audit
Check Your Password Health:
  1. Click "Settings" (gear icon)
  2. Click "Security Audit" or "BreachWatch"
  3. Keeper shows:
    • Weak passwords: Passwords that are too simple
    • Reused passwords: Same password used multiple times
    • Old passwords: Passwords not changed in a long time
    • Breached passwords: Passwords found in data breaches
  4. Click on any category to see which accounts need attention
  5. Click "Update" on each to improve security
Fix Weak Passwords:
  1. In Security Audit, click a weak password
  2. Click "Edit"
  3. Click "Generate" to create a strong password
  4. Go to that website and update your password
  5. Save the new password in Keeper

BreachWatch
What is BreachWatch?
  • Monitors your passwords against known data breaches
  • Alerts you if your password appears in a breach
  • Helps you stay ahead of hackers
If You Get a Breach Alert:
  1. Keeper notifies you: "Password found in breach"
  2. Open the affected record
  3. Immediately change the password on that website
  4. Generate a new strong password in Keeper
  5. Update the Keeper record with the new password
  6. Check if you used that password anywhere else and change those too

Emergency Access
Grant Emergency Access to Someone:
  1. Go to "Settings"
  2. Click "Emergency Access"
  3. Click "Add Emergency Contact"
  4. Enter their email address
  5. Set a waiting period (24 hours, 48 hours, etc.)
    • This is how long before they can access your vault
  6. They receive an invitation
  7. If you're unavailable, they can request access
  8. After the waiting period, they can access your vault to help
Why Use This?
  • If something happens to you, trusted people can access your accounts
  • Useful for spouses, family members, or business partners
  • You can always cancel the request during the waiting period
12. Keeper Desktop Application
What is Keeper Desktop?
Keeper Desktop is a dedicated application for Windows, Mac, and Linux that provides:
  • Full access to your vault without opening a browser
  • Faster performance than web browsers
  • Works offline (view passwords without internet)
  • System-level integration
  • Background syncing
  • Native notifications

Download and Install Keeper Desktop
For Windows:
  1. Visit keepersecurity.com/download
  2. Click "Download for Windows"
  3. Open the downloaded file (KeeperSetup.exe)
  4. Follow the installation wizard:
    • Click "Next"
    • Accept the license agreement
    • Choose installation location
    • Click "Install"
  5. Click "Finish" when complete
  6. Keeper Desktop launches automatically
For Mac:
  1. Visit keepersecurity.com/download
  2. Click "Download for Mac"
  3. Open the downloaded .dmg file
  4. Drag the Keeper icon to your Applications folder
  5. Open Applications and double-click Keeper
  6. If prompted, click "Open" to allow the app
For Linux:
  1. Visit keepersecurity.com/download
  2. Select your Linux distribution (Ubuntu, Debian, Fedora, etc.)
  3. Download the appropriate package (.deb or .rpm)
  4. Install using your package manager:
    • Ubuntu/Debian: sudo dpkg -i keeper.deb
    • Fedora/RedHat: sudo rpm -i keeper.rpm
  5. Launch from Applications menu or type keeper in terminal

First-Time Setup
Step 1: Launch and Sign In
  1. Open Keeper Desktop application
  2. The login screen appears
  3. Enter your email address
  4. Click "Next"
  5. Enter your master password
  6. Click "Sign In"
Step 2: Complete Two-Factor Authentication
  1. Choose your 2FA method:
    • Keeper DNA: Approve on your phone
    • Authenticator App: Enter 6-digit code
    • Text Message: Enter SMS code
    • Security Key: Insert and tap your key
  2. Click "Verify"
Step 3: Configure Desktop Settings
  1. After logging in, Keeper may ask preferences:
    • Stay signed in: Keep you logged in (recommended for personal devices)
    • Start on system startup: Launch Keeper when computer starts
    • Minimize to system tray: Keep running in background
  2. Choose your preferences
  3. Click "Continue" or "Finish"

Understanding the Desktop Interface
Main Window Layout:
Top Bar:
  • Vault: Main view of all your passwords
  • Folders: Navigate your folder structure
  • Shared Folders: Team shared passwords
  • Settings: Application preferences
Left Sidebar:
  • All Records: Shows everything in your vault
  • Favorites: Starred/bookmarked passwords
  • Folders: Your organized categories
  • Shared Folders: Team collaboration folders
  • Trash: Deleted items (recoverable for 30 days)
Center Panel:
  • List of password records
  • Search bar at the top
  • Sort options (Name, Date Modified, etc.)
Right Panel (when record selected):
  • Detailed view of selected password
  • All fields and custom information
  • Edit and share buttons
Bottom Bar:
  • + Add Record: Create new password
  • Sync Status: Shows when last synced
  • Settings Icon: Quick access to preferences

Using Keeper Desktop
Add a New Password:
  1. Click "+ Add Record" button (bottom left)
  2. Select "Password" from menu
  3. Fill in the details:
    • Title
    • Login/Username
    • Password (or click Generate)
    • URL
    • Notes
  4. Add to a folder if desired
  5. Click "Save"
Find and Open a Password:
  1. Quick Search:
    • Click the search bar (or press Ctrl+F / Cmd+F)
    • Type any keyword
    • Click the matching record
  2. Browse Folders:
    • Click "Folders" in left sidebar
    • Click a folder name
    • Click the password you need
Copy Password Information:
  1. Click on a record to select it
  2. In the right panel, click icons to copy:
    • Username: Click copy icon next to login
    • Password: Click copy icon next to password
    • 2FA Code: Click copy icon next to code
  3. Information is copied to clipboard
  4. Auto-clears after 30 seconds for security
Open Website Directly:
  1. Click on a password record
  2. In the right panel, click the URL/website address
  3. Your default browser opens to that site
  4. Use copied credentials to log in
Edit a Password:
  1. Click on the record
  2. Click "Edit" button (pencil icon) in right panel
  3. Modify any fields
  4. Click "Save"

Desktop-Specific Features
Offline Access:
  • Keeper Desktop caches your vault locally
  • View passwords without internet connection
  • Perfect for traveling or network issues
  • Changes sync automatically when back online
How to use offline:
  1. Disconnect from internet (or be in area without connection)
  2. Open Keeper Desktop (must be already logged in)
  3. Your vault is fully accessible
  4. You can view and copy passwords
  5. When back online, any changes sync automatically
Quick Access from System Tray (Windows) / Menu Bar (Mac):
Windows System Tray:
  1. Look for Keeper icon in system tray (bottom right corner)
  2. Right-click the icon:
    • Open Keeper: Opens main window
    • Lock Vault: Secures your vault
    • Settings: Quick preferences
    • Quit: Exit application
  3. Double-click icon to quickly open Keeper
Mac Menu Bar:
  1. Look for Keeper icon in menu bar (top right)
  2. Click the icon:
    • Show Keeper: Opens main window
    • Lock Vault: Secures your vault
    • Preferences: Quick settings
    • Quit Keeper: Exit application
Auto-Lock Feature:
  1. Desktop can automatically lock after inactivity
  2. Go to Settings → Security
  3. Set Auto-lock timer:
    • 1 minute
    • 5 minutes
    • 15 minutes
    • 30 minutes
    • Never (not recommended)
  4. When locked, master password required to reopen
Keyboard Shortcuts (Desktop):
General:
  • Open Keeper: Set in system preferences
  • Lock Vault: Ctrl+L / Cmd+L
  • Search: Ctrl+F / Cmd+F
  • New Record: Ctrl+N / Cmd+N
Navigation:
  • Next Record: ↓ (Down Arrow)
  • Previous Record: ↑ (Up Arrow)
  • Open Record: Enter
  • Close Record: Esc
Actions:
  • Copy Username: Ctrl+U / Cmd+U
  • Copy Password: Ctrl+C / Cmd+C
  • Copy 2FA Code: Ctrl+T / Cmd+T
  • Edit Record: Ctrl+E / Cmd+E
Favorites/Bookmarks:
  1. Click on any record
  2. Click the star icon (☆) in the right panel
  3. It becomes a filled star (★)
  4. Access favorites from "Favorites" in left sidebar
  5. Perfect for frequently used passwords
Multiple Vault Views:
  1. Right-click on any folder
  2. Select "Open in New Window"
  3. A new window opens showing just that folder
  4. Great for multi-monitor setups
  5. Work with different folders simultaneously

Desktop Settings and Customization
Access Settings:
  1. Click the gear icon (bottom left)
  2. Or go to File → Settings (Windows) or Keeper → Preferences (Mac)
General Settings:
  • Language: Change display language
  • Theme: Light mode, Dark mode, or System default
  • Default Vault View: Choose what shows on startup
  • Startup: Launch Keeper when computer starts
  • Minimize to Tray: Keep running in background
  • Notifications: Enable/disable desktop alerts
Security Settings:
  • Auto-lock: Set inactivity timeout
  • Clear Clipboard: How long copied passwords remain (30s, 60s, etc.)
  • Require Master Password: How often to re-enter password
  • Biometric Unlock: Use Windows Hello or Touch ID (if available)
  • Session Timeout: Force re-login after time period
Enable Biometric Login (Windows Hello / Touch ID):
  1. Go to Settings → Security
  2. Find "Biometric Unlock"
  3. Toggle it ON
  4. Enter your master password to verify
  5. Set up Windows Hello or Touch ID if not already done
  6. Next time, use fingerprint or face to unlock!
Sync Settings:
  • Auto-sync: Automatically sync changes
  • Sync Frequency: How often to check for updates
  • Sync on Startup: Sync immediately when opening
  • Manual Sync: Click sync icon anytime
Notification Settings:
  • Share Notifications: Alert when someone shares with you
  • Breach Alerts: Notify when password found in breach
  • Security Warnings: Alert for weak passwords
  • System Notifications: Show desktop popups

Import Passwords to Desktop
Import from Another Password Manager:
  1. Open Keeper Desktop
  2. Go to Settings → Import
  3. Select your previous password manager:
    • LastPass
    • 1Password
    • Dashlane
    • Chrome
    • Firefox
    • CSV file
  4. Browse to the export file from old password manager
  5. Click "Import"
  6. Keeper converts and imports all passwords
  7. Review imported records for accuracy
Import from CSV File:
  1. Prepare CSV with columns: Title, Login, Password, URL, Notes
  2. Open Keeper Desktop
  3. Go to Settings → Import → CSV
  4. Select your CSV file
  5. Map columns if needed (Keeper auto-detects)
  6. Click "Import"
  7. Verify all entries imported correctly

Backup and Export
Export Your Vault:
  1. Go to Settings → Export
  2. Choose export format:
    • CSV: Spreadsheet format
    • JSON: Structured data format
    • Encrypted: Password-protected export
  3. Choose what to export:
    • All records
    • Specific folder
    • Selected records
  4. Click "Export"
  5. Choose save location
  6. IMPORTANT: Encrypted exports need a password
  7. Store export file in secure location (it contains all your passwords!)
Backup Your Vault:
  • Keeper automatically backs up to their secure cloud
  • Desktop app syncs continuously
  • No manual backup needed
  • Your data is safe even if computer crashes

Using Desktop with Other Keeper Tools
Desktop + Browser Extension:
  • Both can run simultaneously
  • Changes sync instantly between them
  • Use Desktop for management, Extension for auto-fill
  • Perfect combo for productivity
Desktop + Mobile App:
  • Full sync between desktop and mobile
  • Add password on phone, see it on desktop instantly
  • Edit on desktop, change appears on phone
  • One vault, multiple devices
Desktop + Web Vault:
  • Access same vault from any device
  • Desktop for daily use at computer
  • Web vault for other computers (work, library, etc.)
  • All changes sync in real-time

Troubleshooting Desktop App
Keeper Desktop Won't Launch:
  1. Restart your computer
  2. Check if Keeper is already running:
    • Windows: Look in system tray, right-click and quit
    • Mac: Look in menu bar, quit from there
  3. Reinstall the application
  4. Check antivirus isn't blocking Keeper
  5. Run as administrator (Windows)
Sync Issues:
  1. Check internet connection
  2. Click the sync icon manually
  3. Log out and back in
  4. Check Settings → Sync → Enable auto-sync
  5. Restart the application
Biometric Login Not Working:
  1. Verify Windows Hello / Touch ID works in other apps
  2. Re-enable biometric in Keeper settings
  3. Remove and re-add your fingerprint/face in system settings
  4. Update Keeper Desktop to latest version
  5. Fall back to master password if needed
Desktop App Running Slow:
  1. Close other heavy applications
  2. Clear Keeper cache: Settings → Advanced → Clear Cache
  3. Check for updates: Help → Check for Updates
  4. Restart the application
  5. Check available disk space (need 500MB+ free)
Password Not Copying to Clipboard:
  1. Check clipboard permissions:
    • Windows: Settings → Privacy → Clipboard
    • Mac: System Preferences → Security → Privacy → Keeper
  2. Disable other clipboard managers temporarily
  3. Try manual copy (Ctrl+C / Cmd+C)
  4. Restart Keeper Desktop
Records Not Showing in Desktop:
  1. Click the sync icon to force sync
  2. Check if you're looking at the right folder
  3. Use search to find the record
  4. Check if filters are applied (clear them)
  5. Log out and back in

Desktop Security Best Practices
Lock Your Desktop When Away:
  • Press Ctrl+L / Cmd+L to lock instantly
  • Or enable auto-lock (5-15 minutes recommended)
  • Protects vault if you leave your computer
Use Biometric Login:
  • Faster than typing master password
  • More secure than staying logged in
  • Windows Hello or Touch ID
  • No need to remember master password every time
Enable Screen Lock:
  1. Lock Windows/Mac when stepping away
  2. Windows: Win+L
  3. Mac: Ctrl+Cmd+Q or close laptop lid
  4. Keeper stays secure behind system lock
Keep Desktop App Updated:
  1. Keeper notifies you of updates
  2. Go to Help → Check for Updates
  3. Click "Update Now"
  4. Restart to apply update
  5. Updates include security patches and bug fixes
Don't Share Your Computer Login:
  • Your computer login should be separate
  • Others shouldn't access your logged-in Keeper
  • Create separate computer accounts for family/roommates

Desktop vs. Web vs. Extension: When to Use Each
Use Keeper Desktop When:
  • Working at your main computer all day
  • Need offline access to passwords
  • Managing and organizing your vault
  • Importing/exporting data
  • Want fastest performance
  • Prefer native app experience
Use Browser Extension When:
  • Actively browsing and logging into websites
  • Need quick auto-fill
  • Creating new accounts online
  • Want in-context password access
  • Using shared or public computers temporarily
Use Web Vault When:
  • On a computer without Desktop installed
  • Can't install software (work restrictions)
  • Using public computer (library, hotel)
  • Quick access from any device
  • Don't want to install anything
Use Mobile App When:
  • On the go without computer
  • Need to scan QR codes
  • Logging into mobile apps
  • Traveling
  • Quick password lookup
Best Practice: Use all of them! They all sync together seamlessly.
Toubleshooting
"I Forgot My Master Password!"
Unfortunately, Keeper cannot recover your master password - this is what makes it so secure.
Options:
  1. Try variations you might have used
  2. Check if you wrote it down somewhere safe
  3. If you set up emergency access, your emergency contact can help
  4. Contact your company admin - they may have account recovery options
  5. Last resort: Create a new account (you'll lose access to old passwords)
Prevention: Write your master password down and store it in a very safe place!

"My 2FA Code Isn't Working!"
Quick Fixes:
  1. Check time sync: 2FA codes are time-based
    • Make sure your device's time is set automatically
    • Settings → Date & Time → Set Automatically
  2. Wait for new code: Codes expire every 30 seconds
    • Wait for a fresh code to generate
    • Enter it immediately
  3. Use backup codes: Enter one of your backup codes instead
  4. Contact admin: They can reset 2FA for your account

"Keeper Won't Auto-Fill on This Website"
Troubleshooting:
  1. Check the URL matches exactly
    • Edit the record and verify the website address
  2. Try filling manually from the browser extension
  3. Some websites block auto-fill - copy/paste instead
  4. Update the browser extension to the latest version
  5. Check if website is using custom login forms

"I Can't See a Password Someone Shared with Me"
Check These:
  1. Look in "Shared Folders" in the left sidebar
  2. Check your email for the share notification
  3. You may need to accept the share first
  4. Search for it - it might be in a folder you don't usually check
  5. Ask the person if they shared with the correct email
  6. Contact your admin to verify permissions

"The Mobile App Keeps Logging Me Out"
Solutions:
  1. Enable biometric login (Face ID/Fingerprint)
  2. Check auto-lock settings:
    • Settings → Security → Auto-lock
    • Increase the time or set to "Never"
  3. Make sure app has permissions:
    • iOS: Settings → Keeper → Enable all permissions
    • Android: Settings → Apps → Keeper → Permissions
  4. Update to the latest version
  5. Don't close the app completely - let it run in background

"Browser Extension Isn't Working After Update"
Steps to Fix:
  1. Refresh the webpage
  2. Log out and back into the extension
  3. Disable and re-enable the extension
  4. Remove and reinstall the extension
  5. Clear browser cache and cookies
  6. Check if browser needs an update
Quick Reference
Keyboard Shortcuts
Web Vault:
  • Search: / (forward slash)
  • Add Record: Ctrl+N / Cmd+N
  • Copy Password: Ctrl+C / Cmd+C (when viewing record)
Browser Extension:
  • Auto-Fill: Ctrl+Shift+K / Cmd+Shift+K
  • Open Extension: Click toolbar icon

​Common Terms
  • Master Password: Your main password that unlocks everything
  • Record: Any item stored in Keeper (password, note, file)
  • Vault: Your secure storage space in Keeper
  • Two-Factor Authentication (2FA): Extra security code after password
  • BreachWatch: Feature that monitors for compromised passwords
  • Emergency Access: Letting someone access your vault in emergencies
Getting More Help
In-App Help
  1. Click the "?" icon in Keeper
  2. Search the help articles
  3. Watch video tutorials

Contact Support
NGT Solutions:
  • First point of contact for most issues
  • Can reset 2FA, adjust permissions, recover accounts
  • Knows your company's specific Keeper setup
  • Email Support: [email protected]

Learning Resources
***Importing Passwords *important*
Using the Keeper Import Tools (easiest)

Desktop App
Chrome / Firefox / Edge / Brave / Safari
  1. Open Keeper Desktop
  2. Click on your account name in the top right
  3. Select Settings from the popup menu
  4. Choose Import from the options on the left
  5. Click the Import button
  6. Keeper will report websites and their associated logins and passwords
  7. Uncheck those you do not wish to import
  8. Click Add to Keeper to import the selected passwords

Web Vault
Chrome / Firefox / Edge / Brave / Safari
To import passwords in your web browser in the Web Vault, you must first install thee Keeper Import Tool.
  1. Go to the Keeper Web Vault web page
  2. Click on your account name in the top right
  3. Select Settings from the popup menu
  4. Choose Import from the options on the left
  5. Click the Import button
  6. Keeper will walk you through a few steps to download the Keeper Import Tool
    1. Copy the code Keeper provides (you will need this when prompted in the Keeper Importer).
    2. If you are using a PC - click Run when prompted.
    3. If you using a Mac - double click the "KeeperImport.zip" file located in your downloads and double click on the "Keeper Import App" to start the import process. You will encounter a few Keychain permission windows that will require you to enter your computer password to allow Keeper to access your web browsers.
    4. Keeper will then ask for the code you received from step one; paste the code and click Import.
  7. Once the installation is complete, Keeper will report websites and their associated logins and passwords
  8. Uncheck those you do not wish to import
  9. Click Add to Keeper to import the selected passwords
Manual Import Process (more difficult)

Important Preparation Steps for Manual Imports
1. Back Up Your Current Passwords
  • Before exporting from your current system, create a backup
  • Save the export file in a secure location
  • Keep it encrypted if possible
  • Delete it after successful import into Keeper
2. Choose Your Import Method
  • Desktop App (recommended): Best for large imports, more features
  • Web Vault: Works from any computer
3. Security Checklist
✓ Use a secure, private computer for importing
✓ Ensure antivirus is up to date
✓ Close unnecessary applications
✓ Don't import over public Wi-Fi
✓ Delete export files after importing
✓ Clear browser downloads after import
4. What You'll Need
  • Access to your current password storage
  • Keeper account already set up
  • 30-60 minutes for larger imports
  • Secure location to temporarily store export files

Google Chrome
Step 1: Export from Chrome
  1. Open Chrome/Edge/Brave
  2. Click the three dots menu (⋮) in top right
  3. Go to "Settings"
  4. Search for "passwords" in the search bar
  5. Click "Password Manager" or "Passwords"
  6. Click the three dots (⋮) next to "Saved Passwords"
  7. Select "Export passwords"
  8. Click "Export passwords" again to confirm
  9. Enter your computer password if prompted
  10. Choose save location (save as chrome_passwords.csv)
  11. Click "Save"
Step 2: Import into Keeper
  1. Open Keeper Desktop or Web Vault
  2. Go to Settings → "Import"
  3. Select "Chrome" from the list
  4. Upload your chrome_passwords.csv file
  5. Click "Import"
  6. Keeper imports all passwords
  7. Review the import summary
Step 3: Important Cleanup
  1. DELETE the CSV file immediately
  2. Empty recycle bin/trash
  3. Clear Downloads folder
  4. Consider disabling Chrome's password saving:
    • Settings → Autofill → Passwords
    • Turn off "Offer to save passwords"

Mozilla Firefox
Step 1: Export from Firefox
Using Firefox Password Manager:
  1. Open Firefox
  2. Click the menu button (≡) in top right
  3. Click "Passwords"
  4. Click the three dots (⋯) at the top
  5. Select "Export Passwords"
  6. Click "Export" to confirm
  7. Enter your computer password if prompted
  8. Save as firefox_passwords.csv
Alternative: Using Firefox Lockwise:
  1. Type about:logins in the address bar
  2. Click the three dots menu
  3. Select "Export Logins"
  4. Save the CSV file
Step 2: Import into Keeper
  1. Open Keeper
  2. Go to Settings → "Import"
  3. Select "Firefox" or "Generic CSV"
  4. Upload the CSV file
  5. Click "Import"
  6. Verify passwords imported correctly
Step 3: Cleanup
  1. Delete the Firefox export file
  2. Empty trash
  3. Optionally disable Firefox password saving

Safari (Mac)
Step 1: Export from Safari
Safari doesn't have a built-in export feature, so you'll need to use Keychain Access:
  1. Open Keychain Access (Applications → Utilities → Keychain Access)
  2. Select "login" keychain in the left sidebar
  3. Click "Passwords" category
  4. Select all website passwords (Cmd+A)
  5. Right-click and select "Export Items"
  6. Save as .csv file
  7. Enter your Mac password
  8. Save securely
Alternative Method - Using Third-Party Tool:
  1. Download a Safari password export tool
  2. Follow tool instructions to export passwords
  3. Save as CSV format
Step 2: Import into Keeper
  1. Open Keeper
  2. Go to Settings → "Import"
  3. Select "Generic CSV" or "Safari" if available
  4. Upload the CSV file
  5. Map fields (URL, Username, Password)
  6. Click "Import"
Step 3: Cleanup
  1. Delete export file immediately
  2. Empty trash
  3. Restart Keychain Access

Internet Explorer / Legacy Edge
Step 1: Export Passwords
Internet Explorer doesn't have direct export. Use one of these methods:
Method A - Using Third-Party Tool:
  1. Download IE PassView or similar tool
  2. Run the tool
  3. Export passwords to CSV
  4. Save the file
Method B - Manual Entry:
  1. View saved passwords in IE settings
  2. Manually add them to Keeper one by one
  3. Use Keeper's password generator for new ones
Step 2: Import into Keeper
If you have a CSV:
  1. Keeper → Settings → "Import"
  2. Select "Generic CSV"
  3. Upload and import
If manual entry:
  1. Add each password individually to Keeper
  2. Use this opportunity to update weak passwords

Import from Spreadsheets (CSV/Excel)
Preparing Your Spreadsheet
Required Columns: Your spreadsheet needs these basic columns (names can vary):
  • Title or Name: Account name
  • URL or Website: Web address
  • Username or Login or Email: Login credential
  • Password: The password
  • Notes (optional): Additional information
Example Format:
Title,URL,Username,Password,Notes Gmail,https://mail.google.com,[email protected],MyP@ssw0rd,Personal email Facebook,https://facebook.com,[email protected],Fb123456,Social media Bank Account,https://mybank.com,johnsmith,B@nk2024,Checking accountStep 1: Format Your CSV
If using Excel:
  1. Open your password spreadsheet
  2. Ensure column headers are in the first row
  3. Organize columns: Title, URL, Username, Password, Notes
  4. Remove any empty rows at the top
  5. Click File → Save As
  6. Choose CSV (Comma delimited) (*.csv)
  7. Save the file
If already in CSV:
  1. Open in a text editor (Notepad, TextEdit)
  2. Verify it looks like the example above
  3. Ensure commas separate fields
  4. Save the file
Step 2: Import into Keeper
Using Keeper Desktop (Recommended for CSV):
  1. Open Keeper Desktop
  2. Click Settings (gear icon)
  3. Select "Import"
  4. Choose "Generic CSV" or "CSV File"
  5. Click "Select File"
  6. Browse to your CSV file
  7. Click "Open"
Map the Fields:
  1. Keeper shows a preview of your data
  2. Map your columns to Keeper fields:
    • Your "Title" → Keeper "Title"
    • Your "URL" → Keeper "URL"
    • Your "Username" → Keeper "Login"
    • Your "Password" → Keeper "Password"
    • Your "Notes" → Keeper "Notes"
  3. Check the "First row is header" box if applicable
  4. Click "Next" or "Import"
Review and Complete:
  1. Keeper shows how many records will be imported
  2. Review the summary
  3. Click "Import" to confirm
  4. Wait for processing (may take a few minutes for large files)
  5. Click "Done" when complete
Step 3: Verify Import
  1. Search for a few passwords you know you imported
  2. Check that all fields imported correctly
  3. Verify special characters didn't get corrupted
  4. Check that URLs are clickable
Step 4: Cleanup
  1. DELETE the CSV file immediately - it contains unencrypted passwords!
  2. Empty your trash/recycle bin
  3. Clear browser downloads
  4. If in Excel, delete that file too

Import from Cloud Services
Google Passwords
Export Google Passwords:
  1. Go to passwords.google.com
  2. Click Settings (gear icon)
  3. Select "Export passwords"
  4. Click "Export"
  5. Enter your Google password
  6. Save the CSV file
Import into Keeper:
  1. Keeper → Settings → "Import"
  2. Select "Chrome" or "Google"
  3. Upload the CSV file
  4. Import and verify
Cleanup:
  1. Delete the Google passwords export
  2. Empty trash
  3. Consider disabling Google password sync

iCloud Keychain (Mac/iOS)
Export from iCloud Keychain:
Method 1 - Using Keychain Access:
  1. Open Keychain Access on Mac
  2. Select iCloud keychain
  3. Select all passwords
  4. File → Export Items
  5. Save as CSV
Method 2 - Safari Export:
  1. Safari → Preferences → Passwords
  2. Click "..." → Export Passwords
  3. Save CSV file
Import into Keeper:
  1. Follow CSV import instructions
  2. Map fields appropriately
  3. Verify import success

Microsoft Account Passwords
Export from Microsoft:
  1. Sign in to account.microsoft.com
  2. Go to Security → Password Security
  3. View saved passwords
  4. No direct export available - must manually add to Keeper
  5. Or use Edge browser export (see browser section)

Manual Entry for Small Collections
When to Manually EnterConsider manual entry if:
  • You have fewer than 20 passwords
  • Passwords are scattered across different sources
  • You want to update passwords as you import
  • Previous export attempts failed

Efficient Manual Entry Process
Step 1: Prepare Your List
  1. Create a temporary text document
  2. List all accounts you need to add
  3. Prioritize: most important accounts first
Step 2: Add Passwords One by One
Using Keeper Desktop:
  1. Click "+ Add Record"
  2. Select "Password"
  3. Fill in fields:
    • Title: "Gmail - Personal"
    • Login: Your username/email
    • Password: Click "Generate" for new strong password
    • URL: Copy from browser
    • Notes: Any relevant info
  4. Click "Save"
  5. Go to the website and update to the new password
  6. Repeat for next account
Pro Tips:
  • Use Keeper's password generator for all accounts
  • Update old/weak passwords as you add them
  • Organize into folders as you go
  • Add 2FA while you're at it
Step 3: Track Progress
  1. Check off each account as you add it
  2. Delete the temporary list when done
  3. Run Security Audit to find any missed accounts

After Import: Cleanup and Organization
Immediate Post-Import Tasks
1. Delete Export Files (Critical!)
  • Find all export files (.csv, .txt, etc.)
  • Delete them immediately
  • Empty trash/recycle bin
  • Clear browser downloads folder
  • Check desktop and Downloads folder
2. Verify Import Success
  1. Check total number of imported records
  2. Search for a few specific passwords
  3. Verify all fields imported correctly
  4. Check that special characters survived
  5. Ensure URLs are working
3. Fix Import Issues
  • Look for duplicate entries
  • Check for passwords that imported incorrectly
  • Fix any encoding issues (weird characters)
  • Correct any misaligned data
Organize Your Imported Passwords
Step 1: Create Folder Structure
Create folders before organizing:
  1. Personal
    • Email Accounts
    • Social Media
    • Shopping
    • Entertainment
  2. Work
    • Work Email
    • Work Applications
    • Client Access
  3. Financial
    • Banking
    • Investments
    • Credit Cards
    • Insurance
  4. Other
    • Utilities
    • Travel
    • Subscriptions
Step 2: Move Records to Folders
Bulk Move (Desktop):
  1. Select multiple records (Ctrl+Click or Shift+Click)
  2. Right-click → "Move to Folder"
  3. Choose destination folder
  4. Click "Move"
Individual Move:
  1. Open a record
  2. Click "Edit"
  3. Change "Folder" dropdown
  4. Click "Save"
Step 3: Remove Duplicates
  1. Run Security Audit: Settings → "Security Audit"
  2. Look for "Duplicate Passwords"
  3. Review each duplicate:
    • Keep the most complete record
    • Delete the duplicate
  4. Or use Settings → "Find Duplicates" if available
Step 4: Update Weak Passwords
After import, improve security:
  1. Go to Settings → "Security Audit"
  2. Click "Weak Passwords"
  3. For each weak password:
    • Open the record
    • Click "Edit"
    • Click "Generate" for new strong password
    • Visit the website
    • Update to the new password
    • Save in Keeper
Step 5: Add Missing Information
Enhance your records:
  • Add URLs where missing
  • Add notes with important details
  • Add custom fields (account numbers, security questions)
  • Set up 2FA codes where available
  • Add tags for easy searching​
Troubleshooting Import Issues
Common Problems and Solutions

Problem: "Invalid CSV Format" Error
Solutions:
  1. Open CSV in text editor
  2. Check for:
    • Missing commas
    • Extra quotation marks
    • Blank first rows
  3. Ensure columns are comma-separated
  4. Re-save as CSV from Excel
  5. Try importing a smaller test file first

Problem: Special Characters Look Wrong
Issue: Passwords with symbols import as weird characters
Solutions:
  1. Check file encoding:
    • Should be UTF-8
    • Re-save CSV with UTF-8 encoding
  2. In Excel:
    • Save As → CSV UTF-8 (not regular CSV)
  3. Test with a single password first

Problem: Columns Don't Match
Issue: Fields importing to wrong places
Solutions:
  1. During import, manually map each column
  2. Check "First row is header" option
  3. Ensure column headers match Keeper's expected format
  4. Remove any merged cells in Excel

Problem: Import Keeps Failing
Solutions:
  1. File too large:
    • Split into smaller files (500 records each)
    • Import in batches
  2. Browser issue:
    • Try Keeper Desktop instead of web vault
    • Clear browser cache
    • Try different browser
  3. File corruption:
    • Re-export from source
    • Check file opens correctly in text editor

Problem: Some Passwords Missing After Import
Solutions:
  1. Check if import partially succeeded
  2. Look in "All Records" - may not be in expected folder
  3. Search for specific passwords you know you imported
  4. Check trash folder
  5. Re-import the file (won't create duplicates if already imported)

Problem: Cannot Find Export Option in Old Password Manager
Solutions:
  1. Update the password manager to latest version
  2. Search online: "[Password Manager Name] export passwords"
  3. Check the help/support documentation
  4. Try exporting from mobile app instead
  5. Use manual entry method

Problem: Duplicate Entries After Import
Solutions:
  1. Use Security Audit to find duplicates
  2. Review and delete extras
  3. Keep the most complete record
  4. Tip: Before importing again, delete previous import

​Problem: URLs Not Working
Solutions:
  1. Edit records to add https:// prefix
  2. Remove extra spaces
  3. Check for correct domain format
  4. Bulk edit if many have same issue