Need Help?

Below are three easy ways for you to reach our helpdesk.

Use the NGT Icon

This is the easiest way to get Help!  Simply right-click on the logo next to your clock (it looks like the icon on the right), and a window will pop up, guiding you through the process.

Send Us an Email

Just email your help request to [email protected]
This will automatically create a ticket in our system, and you’ll get an automated reply confirming we got it!

Call or Text Us

Call or text us from 8-5 Monday-Friday at 614-233-1648. For after-hours support, choose option 5 to reach our on-call technician. If you need URGENT help, calling is the fastest contact method.