Information Technology

DefendIT Plan

Our DefendIT Plan provides everything needed to defend your online Microsoft Office 365 or Google Workspace data in addition to your computers and network. It adds advanced security features like 24/7 monitoring by a security operations center, advanced email security, security awareness training for your staff, dark web monitoring, security and backup for your Microsoft/Google services data, and password and multi-factor authentication management.

Features marked with ✔︎ below are items added by choosing this plan.

Computer & User Services

• Health Monitoring
  - Hardware (drives, CPU, system temp, etc)
  - Software (system services, crashes, errors)
• Patch Management
  - Windows/MacOS updates & patches
  - Third-party updates (Java, Adobe, etc.)
• Advanced Malware Protection
  - Protection powered by artificial intelligence
  - Stays ahead of new and evolving threats
• Web Security/Content Filtering
  - Phishing link protection
  - Blocking of malicious and risky web content
• Endpoint Detection & Response (EDR)
  - Real-time endpoint security monitoring
  - Correlates security data from multiple sources
  
• Ransomware Detection/Rollback
  - Continuous protection from ransomware
  - Automated quarantine and remediation
  
• Offsite Data Backup
  - Automatic daily backup of all user data
  - Secure offsite location
• Vulnerability Scanning
  - Scans your system for missing patches and updates
  - Finds vulnerabilities before they can be exploited
• Managed Detection & Response (MDR) ✔︎
  - Continuous monitoring by 24/7 security center
  - Rapid detection and remediation of threats
• Advanced Email Protection ✔︎
  - Automated defense to phishing and zero-day attacks
  - Banners alert users to suspicious & untrusted email
• Security Awareness Training ✔︎
  - Video-based training and knowledge testing for staff
  - Meets cybersecurity insurance requirements
• Dark Web Monitoring ✔︎
  - Monitors the dark web for leaked company data
  - Protects credentials of executive and privileged users
• Microsoft/Google Services Security ✔︎
  - Automatically detects/responds to comprised accounts
  - Protects Google Workspace and Microsoft 365 services
• Microsoft/Google Services Backup ✔︎
  - Continuous backup of all user and company cloud data
  - Protects Google Workspace and Microsoft 365 services
• Password & MFA Manager ✔︎
  - Provides each user with a personal password/MFA vault
  - Allows secure sharing of company credentials

Support Services

• Unlimited Remote Support
  - Fast, friendly support by phone, text, email, or ticket
  - Support when working from office, home, or traveling
• Computer Adds/Moves/Deletes
  - Each of our plans includes adding, moving, or replacing   computers as part of your unlimited remote support
• Technology Business Reviews
  - Review current support issues and needs
  - Plan for future technology updates and changes
• Complete IT Documentation
  - Full documentation of your network & systems
  - Provides a repository for frequently asked questions
• Vendor Management
  - We work directly with your software & hardware vendors to resolve issues without the finger-pointing
• Command Center Portal
  - Access information on assets, tickets, software licenses
  - Provides data for reporting, budgeting, and planning
• Microsoft/Google User Management
  - We’ll take care of adding, changing, and removing users and   subscriptions as your staff changes and grows
• Network Monitoring & Management
  - Keeps your network devices updated and secure
  - Monitors your network and internet for downtime
• Device Procurement Assistance
  - We'll provide recommendations for new or replacement equipment and help you with purchasing