What is Co-Managed IT

Co-managed IT, sometimes called Co-MIT, is a collaborative approach where your internal IT team partners with external IT experts. Your team maintains control over daily operations and strategic decisions, while leveraging specialized expertise, advanced tools, and scalable support when needed.
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​Key Benefits

• Fill Skill Gaps: Access specialized expertise in cybersecurity, cloud infrastructure, compliance, and emerging technologies without hiring full-time specialists.
• Enhanced Coverage: Extend your support hours and ensure critical issues are addressed around the clock, even when your team is offline.
• Scalable Resources: Flex up or down based on business needs, projects, or seasonal demands without the overhead of hiring or layoffs.
• Cost Efficiency: Reduce total IT costs by 20-40% compared to building an equivalent in-house team. Pay only for the services you need.
• Reduced Burnout: Offload routine maintenance, help desk overflow, and after-hours support to prevent staff exhaustion and improve retention.
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• Advanced Tools & Technology: Gain access to enterprise-grade monitoring, security, and management platforms without capital investment.
• Enhanced Security & Compliance: Leverage dedicated security experts who stay current with threats, regulations, and best practices (HIPAA, PCI-DSS, SOC 2, etc.).
• Focus on Strategic Initiatives: Free your team from firefighting to focus on innovation, digital transformation, and business-aligned IT projects.
• Faster Problem Resolution: Leverage combined internal knowledge and external expertise to resolve complex issues more quickly.

Who Benefits Most?

• Organizations with small IT teams (1-5 people) facing increasing demands
• Companies experiencing rapid growth that need scalable IT support
• Businesses with specialized compliance requirements (healthcare, finance, etc.)
• Organizations struggling with IT staff retention and burnout

Common Co-MIT Models

• Tech Support: Handle help desk tickets during regular, peak times, or after hours
• Specialized Expertise: Security operations, cloud management, network engineering
• Project-Based: Migrations, deployments, infrastructure upgrades
• Proactive Monitoring: 24/7 infrastructure monitoring, patch management, and maintenance ​

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​Co-Managed IT Models & Services

NGT Solutions offers a variety of Co-Managed IT Services. Below you’ll find a list of those services grouped by Co-MIT model. However, every business is different. Let us build a Co-Managed IT plan that meets your organization’s specific IT needs.
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Technical Support

• End User Support
  • Help Desk Services
  • Desktop & Device Support
• Infrastructure Support
  • Server Management
  • Network Support
  • Cloud Services
• Security & Compliance
  • Endpoint Security
  • Email Filtering & Security
  • Security Awareness Training
  • Compliance Support
• Proactive Services
  • System Health Monitoring
  • System Updates & Patches
  • Backup Verification & Testing
• Documentation Management
  • Asset Inventory
  • Network Diagrams & Documentation
  • Standard Operating Procedures (SPOs)
• Project Support
  • Technology Refreshes
  • Software Deployments & Rollouts
  • Network Upgrades
  • Vendor Coordination & Management

Specialized Expertise

• Cybersecurity & Risk Management
  • Security Operations (SOC Services)
  • Vulnerability & Penetration Testing
  • Identity & Access Management
• Cloud Architecture & Engineering
  • Cloud Strategy & Design
  • Cloud Platform Specialization
• Compliance & Governance
  • Regulatory Compliance
  • Risk Management & Auditing
• Network Engineering & Architecture 
  • Advanced Network Design
  • Network Security
• Data Management & Analytics
  • Backup & Disaster Recovery
  • Database Administration
• Specialized Applications & Systems
  • Enterprise Applications
  • Industry-Specific Expertise
• Emerging Technologies
  • Artificial Intelligence (AI)
  • Internet of Things (IoT)

Proactive Monitoring

• Server & Infrastructure Monitoring
  • Server Health
  • Virtualization Monitoring
  • Storage Monitoring
• Network Monitoring
  • Network Performance
  • Wireless Network Monitoring
  • Internet & External Services
• Security Monitoring
  • Threat Detection & Prevention
  • Endpoint Security
  • Firewall & Network Security
  • Vulnerability Management
• Application & Service Monitoring
  • Business Applications
  • Microsoft Services
  • Web Services & Websites
• Cloud Services Monitoring
  • Microsoft 365
  • Cloud Infrastructure (AWS/Azure)
  • SaaS Applications
• Backup & Data Protection Monitoring​
• Endpoint Monitoring
  • Workstation Health
  • Mobile Devices

Project-Based

• Infrastructure Projects
  • Network Infrastructure 
  • Server & Data Center
  • Endpoint Management
• Migration Projects
  • Cloud Migrations
  • System Migrations
  • Mergers & Acquisitions
• Software & Application Projects
  • Enterprise Software Deployment
  • Collaboration & Communication
• Security Projects
  • Security Infrastructure 
  • Security Assessments & Remediation
  • Compliance Projects
• Backup & Disaster Recovery
• Operational Projects
  • Office Moves & Expansions
  • Process Improvement
  • Strategic Initiatives
• Training & Change Management

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